At Smart Choice Metering (“we”, “us” or “our” for short) we are committed, not only to providing you with unbeatable value and an excellent service, but also to protecting your personal information.
Storage of Your Information
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third party provider of payment processing services will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Smart Choice Metering systems and services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted electronically; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
What personal information do we collect about you?
We collect the personal information requested by our application and contact forms together with any comments or remarks that you may provide in free text fields or may send to us. We may also keep a record of references and information received from third parties (for example from credit reference or fraud prevention agencies) and of any other correspondence or communication between you and us, whether written, e-mailed, or as a result of visits, interviews or telephone calls including those which are recorded for the purposes summarised below. Information includes:
As standard, we do not collect any Special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and biometric data). Nor do we collect any information about criminal convictions and offences. However, on occasions, it may be necessary for us to hold a limited amount of health information to ensure services are provided correctly to vulnerable customers.
When you interact with our digital platforms, we may also automatically collect the following information about your visit:
How do we use your personal information?
We will use the information you give us, or which we legally receive from another organisation or person, to set up and manage your gas or electricity account (or both) with us by way of performance of the contract between us. We may share it with all relevant industry organisations based on agreed industry processes. We may use it
and share it with the company that employed us to provide a service or any relevant third parties (some of which are under common ownership) to:
You may receive marketing communication from us if you have requested information from us or, in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal information with any company outside your for marketing purposes.
If we install a meter at your premise that can be connected to the wireless network (a ‘smart’ meter), we will gather information about the gas or electricity (or both) you use remotely and in real-time (the equipment will automatically send us the information). We may rely on third-party agents and service providers to collate this information to ensure we obtain accurate meter read details. We may use this information for the purposes set out above.
We may pass information about you to our agents and service providers for these purposes. This may involve passing your information outside of the European Economic Area (EEA) to countries that do not have the same data protection standards as we do in the UK. If we, or our agents and service providers, do this, we will make sure that it happens and will ensure the information is afforded the same or similar safeguards and processes that we undertake in the EEA. If we are asked, we may pass your information on for regulatory purposes to Ofgem (or any organisation which takes over Ofgem’s role), at the request of any other legal or regulatory body or as part of a government data-sharing initiative.
If you have given us your mobile phone number or email address (or both), we may use the information to send you service messages or other similar information (by text message or email). The aim is to help us manage your account. We will not use the information for marketing purposes unless you have agreed that we can. You must let us know if your mobile phone number or email address changes so that we can keep this information up to date.
We will release your account details to any organisation we may transfer our rights responsibilities to, and we reserve the right to tell your future service provider of any debt you may have with us.
From time to time, additional personal information may be collected to supplement the information already held for the legitimate interests of Smart Choice Metering, such as, for the purpose of ensuring sufficient contact information is held to ensure your account may be fully managed.
Please note that we reserve the right to access and disclose individually identifiable information to comply with any applicable laws and lawful government requests, to operate our systems properly, to protect both ourselves and our users, and where we are approached by a potential buyer of our business or assets, or in relation to any joint venture or business arrangement.
If you have consented to us sending you marketing material…
…you may opt-out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group and third parties for marketing purposes.
If you no longer wish to be contacted for marketing purposes please get in touch with us using the details below.
How can you find out what personal information we hold about you?
You are entitled to see the personal information that we hold about you at any time. (If you write to, email or phone us in relation to this information) You can do so by:
When we receive your request we will send you a form to fill in.
Your rights to personal information include:
We always try to ensure that the information that we hold is accurate, up to date and relevant. We’ll be more than happy to make changes or to correct any inaccuracies.
External links from our site
From time to time, for your convenience, we may include hypertext links to sites which are created by individuals and companies outside of our group companies. We do this when there is a particular relevance to the topic
you’re reading about. Whilst we endeavour to check that the content of these sites is suitable, we, unfortunately, cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the
integrity of the content contained within them.
How long will you retain my information?
We will only retain your personal data for as long as reasonably necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements.
We will keep your personal data as long as we are appointed by your energy supplier to install or maintain your Smart meter.
We take the security of personal information seriously and Smart Choice Metering has appropriate measures, safeguards and protocols in place to ensure data is kept secure, is only accessed by those individuals authorised to do so and where there is a legitimate need to access the data.
a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this policy please contact us by:
If you are not happy with the outcome of your complaint, you may write to the Information Commissioner’s Office whose details can be found on https://ico.org.uk/