COVID-19 Updates

We continue to monitor and follow all relevant Government health advice to protect our customers, employees, and any third-party agents during the Covid-19 pandemic.   On behalf of your energy supplier, one of our engineers may need to visit your property, either to install a smart meter or to carry out some other work. 

As the lockdown measures begin to ease, we thank you for your patience as we aim to re-book and complete any previously cancelled visits, as soon as possible.  Please rest assured that all field-based engineers and third-party agents will take the appropriate steps, in line with current Government guidelines, to keep you safe while attending your premises.  For example:

• Prior to completing any pre-arranged metering work, you will be contacted in advance to ensure you are happy for the appointment to take place, and to enquire about any potentially ‘at risk’ individuals who may be present at the property.
• Job specific risk assessments will be carried out to identify and mitigate against any potential health and safety risks.
• Wherever possible, only one individual will attend your premises, and social distancing will be maintained at all times.
• Individuals will carry out increased handwashing/sanitising (including always upon arriving at and leaving a site).
• Personal protective equipment (PPE) will be worn during visits, and any waste will be safely disposed of by the engineer after leaving the site.

If you have any questions or concerns about these health and safety measures, please contact your energy supplier in the first instance, alternatively you can get in touch with us here.